Refund policy

Return & Refund Policy

At Chewy Paws, your dog’s health and your satisfaction are our top priorities. If something isn’t right, we’re here to help. We offer a 30-day return period starting from the date your order is delivered.

Eligibility for Returns

Because our products are consumable supplements, returns are accepted only if the item is unused, unopened, the safety seal is intact, and the product is in its original packaging with proof of purchase.
For safety and hygiene reasons, opened or used products cannot be returned.

How to Start a Return

To request a return, please contact us at support@getchewypaws.com.

Please include:

  • Your order number

  • The item(s) you wish to return

  • The reason for the return

If your request is approved, we will send instructions on how and where to ship your package.

⚠️ Items sent back without contacting us first will not be accepted.

Damages or Incorrect Items

Please inspect your order upon arrival.
If your item is damaged, defective, or you received the wrong product, contact us within 48 hours of delivery and include photos. We will gladly arrange a replacement or issue a refund.

Non-Returnable Items

We cannot accept returns for:

  • Opened or used products

  • Items without original packaging

  • Sale or promotional items

  • Gift cards

Exchanges

We do not offer direct exchanges.
If you need a different product, please request a return (if eligible) and place a new order.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

If approved, refunds are issued to your original payment method within 5–10 business days. Please note that banks or card providers may require additional time to process the transaction.

If more than 15 business days have passed since approval, please contact us at support@getchewypaws.com.

Our Happiness Guarantee 🐾

We know some pups are extra picky! While safety regulations prevent us from accepting returns on opened supplements, we genuinely want your dog to thrive.

If your dog doesn’t love the taste or you don’t notice improvement after 30 days of consistent use, please reach out to us at support@getchewypaws.com.

Our team will work with you to find a solution — whether that’s helpful tips for mixing the supplement with food or offering a one-time courtesy discount on a different formula.

Your dog’s wellness matters to us, and we’re here to support you every step of the way.

Disclaimer

Chewy Paws supplements are intended to support general pet wellness and are not a substitute for professional veterinary advice, diagnosis, or treatment. Results may vary depending on your dog’s age, breed, health condition, and usage consistency. Always consult your veterinarian before introducing new supplements, especially if your dog is pregnant, nursing, taking medication, or has a medical condition.